High Tide AU Pty Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and store your personal information, and how you can access or manage that information.

We collect personal information you provide directly, such as when you:

Place an order

Subscribe to our newsletter

Participate in an event or promotion

Contact us with a query or feedback

This may include your name, email address, phone number, postal address, and payment details. We may also collect anonymous data on how you use our website to help us improve your experience.

We use the information you provide to:

Process and deliver your order

Communicate with you about your purchase or enquiry

Send relevant updates if you’ve subscribed to our newsletter

Improve our website and customer experience

Deliver personalised marketing if you’ve opted in

You can unsubscribe from our emails at any time by using the link at the bottom of any message, or by contacting us directly.

All transactions are processed securely via Shopify Payments, or Afterpay. We do not store your credit card details or have access to your full payment information.

We use cookies and similar tracking technologies to help personalise your experience and improve our website performance. Some of this information may be shared with third-party services, such as Google Ads or Meta, to show you relevant promotions on other websites or platforms.

These third parties only receive non-identifiable information and cannot access your personal details. You can manage your cookie settings in your browser at any time.

We take reasonable precautions to keep your personal information secure, both online and offline. This includes encryption during transactions and limiting access to your data to authorised personnel only.

No method of transmission over the internet is 100% secure, but we follow industry standards to keep your data as safe as possible.

We only keep your personal information for as long as it’s needed to fulfil the purposes outlined above, or as required by law. When it’s no longer needed, we take steps to securely delete or de-identify it.

You can request to access, correct, or delete your personal information by contacting us at hello@high-tide.com.au. We will respond within a reasonable timeframe.

By using our website or services, you consent to this privacy policy and the collection and use of your information as described above.

We may update this policy from time to time. Any changes will be posted here and take effect immediately. We encourage you to review this page periodically if you’d like to stay informed.

If you have any questions or concerns about this policy or how we handle your data, you’re welcome to email us at hello@high-tide.com.au.